Delivery Information

Welcome to Optiwire.ie  – your Irish cable, adapter, component and electronics supplier. Our priorities are a great swift customer service and quality products delivered fast and safe at low prices. We work hard to provide an excellent service and would hope to establish a long lasting relationship with our customers. Products price in this listing is a final price and includes standard postage service without tracking, packaging, handling and taxes. It can decrease if you opt to avail of discounts on offer but will never increase. 

  • Every item we sell comes with a 1 year warranty which is provided directly by Optiwire.ie and we will either refund, repair or replace any broken, faulty, damaged or not working items within 1 year from its purchase date.
  • Every item can be returned back to Optiwire.ie for a full refund within 30 days from its purchase date without any questions asked, please, see our Returns policy in the next tab for more information.
  • Orders placed before 4:00PM (GMT) will be dispatched on the same day (Monday - Friday) and orders placed after 4:00PM (GMT) or during weekend (Sat,Sun or Public Holidays) will be dispatched on the next working day. We also provide standard shipping free of charge with every item sold and registered / express service with insurance and tracking @ 7 euro or 9 euro extra.
  • We will answer all emails / messages within 12 hours and welcome you to ask us anything you want. We will do everything we can to help you with technical advice and will assist you with choosing the best solution available despite how much you may know once you have make and model details of your devices at hand.
  • OPTIWIRE is a registered business and trademark in the Republic of Ireland and a registered VAT tax payer: IE0994793N, please contact us in advance if you are looking for VAT invoices or VAT deduction for cross-border transfers within EU as VAT free sales can only be offered to VIES VAT validated customers. We also can be found on Facebook and Twitter.

 Delivery times quoted are not guaranteed as this remains outside of our control unless you choose an Express shipping method. Refunds for goods delivered late are not possible as we receive no compensation for this from our delivery companies. However where goods are delivered late due to the fault of the courier you will be eligible for a partial or full refund of the shipping cost.

Items purchased via PayPal from non-confirmed accounts may be subject to a delay due to validation of an account. Payments of goods via PayPal worth 100 euro or more are only accepted from verified account holders .

Buyers who require guaranteed next day delivery should choose Express shipping option available on selected listings or if unavailable, contact us via phone or by email: customercare@optiwire.ie. Please note that post & packing is included in the TOTAL price and we do our best to ensure that we offer competitive prices given the quality of items and reliability they deliver. Collection is also available in Carlow town, Co. Carlow, Ireland and requires booking in advance by calling our phone line: 0599193286.

Items damaged in transit must be reported immediately to us via phone / email as our carriers only support claims for a limited period following dispatch. In the event of an item being damaged, please retain all original packing for inspection by the associated courier. Where the packing has been lost or destroyed payments against claims for damages may not be possible as directed by the associated courier contracts.Items paid for via PayPal can only be delivered to the registered PayPal address, specifically due to PayPal seller insurance coverage.

Please, opt for Express / Registered shipping if you would like to have tracking and insurance included with your delivery; only standard shipping without tracking and insurance is included in the items price. Orders over 35 euro (or equivalent) will be dispatched with tracking and insurance only.

Orders placed before 4 pm Monday to Friday are usually dispatched within the same day. Orders placed outside these times are usually dispatched on the next working day. Most orders are sent via An Post – standard post. An Post states that 99% of all domestic deliveries usually arrive on the next working day including Northern Ireland. Delivery to the United Kingdom takes about 1-3 days, European Union and United States 2-4 days, rest of the world 4-7 days. All orders can be tracked if not received but we do require  buyers to let us know that item is late in order to locate their delivery.

We are closed on public holidays and during Christmas - New Year holiday period, with all goods purchased during this time dispatched on the first working day back following order receipt. If there is a holiday flag placed on the shop, than the next dispatch will take place on the first day Optiwire.ie reopens. You can still buy an item but its dispatch maybe delayed.